Terms and Conditions

Cleanliness

The company does not allow the Vehicle to be used to carry pets, goods, or any other object that can annihilate the upholstery or any of the vehicles. In such an event, the User will be charged the actual cost of repairing/cleaning the interior or exterior of the vehicle.

Fuel

For chauffeur-driven cars, fuel includes selected mileage. Any excess to the selected mileage shall be charged separately.

Parking, Tolls, Interstate Tax

Parking, Toll charges, and Interstate Tax are to be borne by the customer. On Extra Usage, the cost of an Extra hour and/or Extra KMs will be charged.

Additional Usage Policy

• Airport & Railway Transfer : For airport/railway station pickup, a maximum of 45 minutes of waiting time is permitted; any waiting beyond this period will be considered a no-show, and the car will be pulled back, with no-show charges applicable. For non-airport/railway station locations, the maximum waiting time is 30 minutes, after which the same no-show policy applies. Fixed airport transfers include parking and toll charges in the prices.

• Outstation Travel : Outstation Travel does not include one way rentals and Kilometers will be calculated from the city of origin.

  • ● If the travel exceeds 250 kms in a day then extra kilometers will be charged depending on the car model.

  • ● If the travel exceeds beyond 24hrs then and extension of 1 hour is available to the guest with no extra charge. Post extension 1-day rental will be charged on daily depending on the car model.

• Local/Within City Travel : If the travel exceeds beyond the booked package the customer will be billed for extra usage. Extra usage will be billed on extra hour rate of the booked car category. Every extra hour has 10KMs. Any usage beyond the packaged KM in the hour will be billed at extra KM rate.

For extension, guests are requested to check with Avis Customer Care +91 124- 4724888 or email webreservation@avis.co.in at least 60 mins prior to the release time.

Modify Bookings

• Revised bookings cannot be canceled or refunded & an additional payment of INR 1 has to be paid to confirm the changes after which the previous booking will be annulled.
• If the revised amount is greater than the previous amount, the additional amount has to be paid firsthand & if the amount is lesser, the due amount will be refunded after the booking period.
• For Chauffeur drive, users can modify the booking Period, Reporting Address, City, Car, and Service Type (Airport Transfer/Within City/Outstation/One-Way Transfer).

Refund Policy

Avis India will process your refund within 21 working days as per our cancellation and refund policy.

Car Upgrade Policy

• In case the selected car model is unavailable, Avis will try its best to provide an equivalent car model or upgrade the car with no additional charge to the customer. The customer, in this case, has the right to accept or reject the new allotted car.
• In case the customer does not want the upgraded car, the customer has the right to cancel his/her reservation. In such cases, a 0% cancellation charge will be applicable.
• In case the selected car model is unavailable and a lower-segment car is allotted to the customer. The difference in the final base amount will be reimbursed to the customer by Avis.