Avis India Privacy Policy

Controller of information

Any personal information provided to or gathered by this website and app is controlled primarily by Avis India, whose head office is at Avis House, 92, Sector - 44,Gurugram - 120002.

IP address: We collect your IP address when you visit our site. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.

What data does Avis collect?

Booking Information:

When booking car rental services we ask for your name, postal address, telephone number and email address. This helps us to process your booking, to contact you if we have any problems with your request or to send you an electronic confirmation of the booking. If you pay for your rental at the time of booking you will be asked to enter your payment card type, number and expiration date to enable us to take your payment.

Online Account:

When you make a booking, we will give you the opportunity to create an online account. If you accept we will store the personal details you provide in our customer database. This will enable you to make future bookings more rapidly.

Avis Advantage:

If you join our Avis Advantage program, we will send in the details to you

Location Data Policy :

The Avis e-RA Application collects location data to track their whereabouts for security and accountability purposes, to accurately calculate the distance travelled for each trip driven by the chauffeur, and because duties are performed in real-time, this requires continuous access to the driver’s location to accurately calculate the latitudes and longitudes received from their mobile device, it is necessary to have real-time access to the driver’s location throughout their shifts, even when the app is closed or not in use. To ensure transparency, we ask for the driver’s consent, a pop-up is displayed to explain the purpose of accessing their location before it is granted. This enables us to display the relevant information and maintain compliance with user privacy preferences.

History of Transactions:

We will maintain electronic records of all rental agreements and other transactions you enter into with Avis.

Cookies :

Cookies: Our website and app uses “cookie” technology. “Cookies” are encrypted strings of text that a website and app stores on a user’s device. Cookies enable us to customize our website and app and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website and app to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave our website and app. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website and app. Cookies do not corrupt or damage your computer, programs, or computer files.

How does Avis use your data?

Sharing Information:

Avis will never release your personal details to any company that is not a member of the Avis Rent a Car System for marketing purposes. As we are part of an international group operating the Avis Rent a Car System, we will from time to time share with other companies operating the Avis Rent a Car System (located inside and outside India) information relating to our car rental service operations, which may include your personal information. Unless you have given us your consent your personal information will not be used for any other purpose.

Avis online competitions:

If you enter any competitions we offer on our website, we will ask you to enter certain personal information so we can notify you if necessary. Exact terms and conditions and rules of each competition will be posted at the time and may vary. If a prize is offered through a third party we may need to disclose information to the relevant third party in order to facilitate the distribution of any prizes.

Avis online surveys:

When you participate in any online surveys you may be asked to supply certain personal information, for example age or income. Provision of all or any of the requested information is voluntary. Survey results will only be used to improve the Avis car hire experience for our customers and not for any other purpose.

How does Avis protect your data?

Secure Socket Layer (SSL) 64-bit encryption technology is used to protect personal information such as credit card details when making a booking. However, the credit card details are entered directly to an https secured payment gateway. Any personal information that we hold as part of your customer profile will be held in a database with physical and technological security controls and procedures in place.

Accessing and updating information

You are welcome to see the information held about you at any time and to make the necessary amendments to keep the information up to date. To view your personal information please contactmarketing@avis.co.in quoting your name and address and either your driver’s license number or date of birth (for verification).

Changes to this policy

Any changes to this privacy policy will always be posted to this page of our website and app.

Subscribing to our email newsletter

Our email newsletter provides subscribers with the latest information on prices, offers, products, services, and competitions. We will only send our newsletter to users who have agreed to receive it.

When you agree to receive our newsletter, we will ask for a minimum of your email address. Over time, we may ask for additional personal information about you. Providing this information is voluntary and will be used to customize the content of your newsletter so it is relevant to you. You can unsubscribe at any time and will be given the option to do so on our website and app and from each newsletter we send you.