| Cancellation |
| S. No. |
Cancellation Done |
Percentage of deduction on Total Rental amount |
| 1 |
Prior to 04 hours from reporting time |
No Cancellation Charge |
| 2 |
Within 4 - 24 hours from rental time |
No Cancellation Charge |
| 3 |
Within 0 - 4 hours from rental time |
100% |
| 4 |
No show |
100% |
|
| No show |
In case of No-Show no amount will be refunded to the User - |
| Cleanliness |
Company does not allow the Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the User will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle. |
| Wait Time |
For fixed airport transfers vehicles will wait for 45 minutes in the case of a pick-up and 30 minutes in the case of a drop |
| Airport Location |
Maximum 45 minutes of waiting time is permitted for each pickup. Any waiting over 45 minutes will consider as no show and car will be pulled back & No-Show charges will be applicable |
| Non-Airport location |
Maximum 30 Minutes of waiting time is permitted for each pickup. Any waiting over 30 minutes will consider as no show and car will be pulled back & No-Show charges will be applicable |
| Parking, Tolls, Interstate Tax |
Fixed airport transfers parking and toll charges are included in the prices. |
| Replacement Car |
Replacement Vehicle shall be provided within a city limits only (Subject to availability of similar segment in the city) in all such cases where in a Vehicle develops mechanical error and restrain the User from its use. In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final. |
| Fuel |
For Chauffeur drive cars, fuel is inclusive of selected mileage. Any excess to the selected mileage shall be charged separately. |
| Cancellation |
Reservation need to be cancelled through Website or Mobile APP |
| Modify Bookings |
Revised bookings cannot be cancelled or refunded & an additional payment of INR 1 has to be paid to confirm the changes after which the previous booking will be annulled.
If the revised amount is greater than the previous amount, the additional amount has to be paid firsthand & if the amount is lesser, the due amount will be refunded after the booking period.
For Self-drive can modify: Booking Period, End Date & Time, Delivery Address, City and Car.
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For Chauffeur drive user can modify: Booking Period, Reporting Address, City, Car and Service Type (Airport Transfer/Within City/Outstation/One Way Transfer). |
| Refund Policy |
Avis India will process your refund within 21 working days as per our cancellation and refund policy.
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