Avis India Privacy Policy

This Privacy Policy outlines how Avis India Mobility Solutions Private Limited, (hereinafter referred to as “Avis India” or the “Company”, “we”, “our”, or “us”) collects, receives, records, stores, uses, processes, discloses, shares, and protects the personal data and information of individuals (“you”, “your”, or “user”) who interact with us.

We recognize that privacy is important to our user/guests, and hence our Privacy Policy explains our practices regarding personal information we collect when you visit or use our website, mobile applications, or other online products. We shall protect your personal data, to keep it secure as per applicable privacy and data protection laws.

It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices

Please read this Privacy Policy carefully. By accessing or using this website or any of our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy, and you hereby provide your free, explicit, and informed consent to the collection, use, storage, and processing of your personal data as set out herein.

DEFINITIONS

Data

Personal identifiable information (“Personal Information”) and other documents which we collect, receive or otherwise process in connection in order to provide services.

Cookies

Cookies are small text files stored on a user's device by a web browser when visiting a website. They are used to remember information about the user, such as login status, preferences, and activity, to enhance user experience and enable website functionality.

Data Protection Laws

Any applicable law for the time being in force relating to the processing of data.

Service Providers

Third parties who perform services on its behalf whom we may disclose your data for specific purpose.

User or you

The natural person who accesses our services, websites, or mobile applications

1. PURPOSE AND COLLECTION OF DATA

We have a specific objective in mind when collecting using and or handling personal data that is consistent with our objective and values. We collect and use only the amount of personal data for lawful purpose.

In order to provide services 'Avis India' collects data for various purpose this data includes without limitation, the following categories:

Location Data:

We may ask to access your device's location (either precise or approximate), with your consent and device permissions, to provide location-based services in the app. You can choose to allow or deny this access, and you can withdraw permission anytime through your device settings.

Collection of Location Data:

We may collect location data during booking, while using the service, and as needed for operational purposes such as vehicle assignment, trip monitoring, and service fulfilment.

Purpose and Usage of Collected Data:

The location data collected is used to support our car rental and chauffeur-driven services, including determining pick-up and drop-off points, assigning the closest available vehicle or chauffeur, enabling real-time trip tracking, ensuring passenger safety, improving route efficiency, and enhancing the overall user experience. This data may also be utilised for customer support, dispute resolution, and service quality improvements.

We retain such data only for as long as necessary to fulfil the purposes outlined above, including compliance with applicable legal and regulatory requirements.

Data or Information Collection:

We collect personal and usage information that you voluntarily provide when interacting with our website or mobile application, such as your name, contact details, address, IP address, and location data. This information is necessary to create and manage your account and deliver our services. Payment-related details like billing name and address may be collected; however, sensitive financial information such as credit card details is securely processed by authorized third-party payment gateways. We may also collect service-related inputs, preferences, demographic details, and feedback provided by you.

Additionally, we automatically collect technical and usage data such as device information, browser type, pages visited, and time spent on our platform using tools like cookies and analytics services. Our mobile application may use GPS or similar technologies to track location for service functionality, including trip tracking, route optimization, and fare calculation. Information may also be collected directly, passively, or through third-party integrations such as social media platforms.

Use of Data or Information:

The collected information is used to provide, manage, and improve our services, including processing bookings, responding to queries, personalizing user experience, and enhancing platform performance. It may also be used for security, fraud prevention, analytics, and compliance with legal obligations. We may send service-related communications such as booking confirmations and updates, as well as promotional messages, which you can opt out of at any time.

Sharing of Information with Third Parties:

We may share your information with trusted third-party service providers and business partners who support our operations, including payment processing and service delivery. Information may also be disclosed when required by law, for legal proceedings, fraud prevention, or business transfers such as mergers or acquisitions. We do not sell or trade your personal data to third parties for their independent marketing purposes, and your information is not used for third-party promotions without your consent.

2. DATA PROTECTION AND SECURITY

Avis India is committed to protecting your personal data and ensuring your privacy is respected in accordance with applicable data protection laws, we store your data on secure servers to safeguard your personal data and implemented appropriate technical and organizational measures, If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us through email.

3. RETENTION OF DATA

We retain personal data only for as long as necessary for the purposes mentioned or as required by any applicable law or regulations.

4. DISCLOSURE AND SHARING OF PERSONAL INFORMATION

Avis India may share your personal information in order to provide services, access to your personal information is restricted to employees of Avis India and authorized third parties who perform services on its behalf, all of whom are bound by confidentiality and data protection obligations. Avis India exercises due care in the collection, management, and storage of user information, maintains appropriate safeguards to protect it from unauthorized access or misuse, and undertakes reasonable efforts to ensure that such information is accurate and up to date.

Avis India will not release your personal details to any company that is not a member of the Avis India for marketing purposes, (except in relation to promotional offers). As part of “Avis Budget Group”, Avis India may from time to time, share information relating to its car rental service operations at global level which may include your personal information, with other companies within the Avis Budget Group located globally.

Avis India may also share your personal information in order to comply any court order, subpoena, or other legal obligations, to cooperate with law enforcement agencies, regulatory authorities, or investigation agencies, to participate in judicial, regulatory or administrative proceedings and to furnish details to insurance companies.

5. RIGHTS OF DATA PRINCIPAL

Right to be Informed: The Company acknowledges its obligation to maintain transparency regarding the collection and use of Personal Data.

Right to access your personal data and supplementary information

Right to Correction: The Data Principal/User shall have the right to request correction, completion, updating, of their Personal Data where such data held by the Company is found to be inaccurate, misleading, incomplete, or outdated.

Right to withdraw the consent and erasure your Personal Data: The Data Principal/User shall have the right to withdraw their consent, at any time, for the processing of their Personal Data previously provided to the Company. Upon such withdrawal of consent, and where there is no other lawful basis for continuing the processing, the Company shall, subject to applicable laws and legitimate business or legal obligations, erase or anonymize such Personal Data without undue delay.

Right to approach Grievance Redressal: The Data Principal shall have the right to raise a grievance with respect to the processing of their Personal Data by the Company. AVIS India shall designate a Grievance Officer to address such complaints in a fair and expeditious manner. Grievances may be submitted in writing or through electronic means,

Right to Nominate a representative: In accordance with the applicable data protection laws, the Data Principal/User shall have the right to nominate, in such manner as may be prescribed, any other individual who shall, in the event of the Data Principal's/User incapacity or death, exercise the rights of the Data Principal/User under this Privacy Policy and applicable laws.

Upon your request, Avis India will promptly delete or anonymize your personal data, except where retention is necessary for legal compliance, tax, audit, dispute resolution, or to enforce our service agreements.

6. COOKIES

Our website and app use “cookie” technology. “Cookies” are encrypted strings of text that a website and app stores on a user's device. Cookies enable us to customize our website and app and offerings to your needs and provide you with a better online experience. In addition, cookies are used to measure usage of various pages on our website and app to help us make our information more pertinent to your needs and easy for you to access. The types of cookies that we use are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once you leave our website and app. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather information concerning your visits to other sites, nor ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with our website and app. Cookies do not corrupt or damage your computer, programs, or computer files.

7. CHANGES/UPDATE TO THIS PRIVACY POLICY

Avis India reserves the right to revise, update or modify this Privacy Policy at its sole discretion from time to time. Any such revisions shall be effective immediately upon being posted on the Company's official website, without any prior notice to the users.

8. GRIEVANCE OFFICER & CONTACT DETAILS

In the event of any discrepancies or grievances regarding the collection, use, storage, disclosure, deletion, or transfer of your personal information as outlined in this Privacy Policy, you may contact the designated Grievance Officer at the details provided below

Email: uroojhashmat@avis.co.in

Address: Avis House Plot No-92, Sector-44, Gurugram-122002, Haryana, India

9. LINK TO THIRD PARTIES- WEBSITES

The Website contains links to other sites that are not owned or controlled by Avis India. The User needs to be aware that Avis India shall not be responsible for the privacy practices of such other sites. Therefore, Avis India encourages the User to be aware on leaving the website and read the privacy statements of each and every other site that collects information. This Policy applies only to information collected by this website.

10. LIMITATION OF LIABILITY

Under no circumstances shall we, our affiliates, or any of our respective partners, officers, directors, employees, agents, or representatives be liable or held responsible for any damages of any kind, whether direct, indirect, incidental, special, consequential, or punitive, including, without limitation, loss of revenues, loss of profits, loss of business opportunities, or any other losses, arising out of or in connection with the use of, access to, or reliance upon this website, the materials contained herein,

DISCLAIMER:

While every effort has been undertaken to ensure that the information contained on this website is accurate, current, and complete, Avis India makes no representations or warranties, express or implied, regarding the accuracy, adequacy, completeness, reliability, or suitability of such information. Subject to applicable laws, Avis India shall not be liable for any loss, damage, cost, or expense of any nature whatsoever, whether direct, indirect, consequential, or otherwise, arising from or in connection with the access to, use of, or reliance upon this website or any of its contents.

We expressly disclaim any and all warranties, whether express or implied, including but not limited to warranties as to the correctness, accuracy, completeness, timeliness, and reliability of the text, graphics, hyperlinks to other websites, and any other materials, information, or items accessed from or via this website or the Internet. We further disclaim any warranty that the services provided through this website will be uninterrupted, error-free, or free from viruses, malware, or other harmful components.